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About Florist
Ryu, the manager of TAMAYA, is a Japanese floral designer based in Taipei. He began learning the traditional Japanese art of flower arrangement at the age of 15 and has traveled to Europe for further study. He has also worked as an assistant manager in a well-known flower shop in Japan. Ryu graduated from the JTFD Japan Flower Design College and is certified as a teacher in the Sogetsu School of Ikebana.
Having traveled frequently between Japan and Taiwan for work, Ryu gradually fell in love with Taiwan and recognized the differences in floral culture between Japan and Taiwan. In 2021, he decided to start his own flower business in Taiwan, hoping to bring the changing seasons and the small beauties of life through flowers to more people in their daily lives.
"I believe that fireworks and flowers have many similarities, such as the shape of blooming flowers and the fleeting beauty they possess," Ryu said. "That's why I chose the name 'TAMAYA,' which means 'house of jewels' in Japanese and is also the name for artisans who create fireworks. In Japan, people shout 'TAMAYA!' when they see fireworks.
I also hopes to let flower culture flourish in Taiwan, spreading like fireworks and shining brilliantly, so that more people can appreciate its beauty."
若您於配送日3天前聯繫我們,我們將為您處理取消訂單事宜,並將扣除支付手續費和匯款手續費後的金額退還給您。
配送日3天後
因個人原因的退款、退貨及換貨
由於鮮花和觀葉植物屬於生鮮商品,若因個人原因(如與想像不同、選錯商品、數量錯誤、拒收或長期不在等),我們無法提供退貨、換貨或退款服務。
此外,由於地震或颱風等天災造成的延誤或配送問題,亦不在退換貨範圍內,敬請見諒。
產品劣化、破損或寄錯商品的情況
我們在出貨時會嚴格注意商品狀況,但如果您在收到商品時發現有劣化、損壞或商品錯誤的情況,請於商品到貨後24小時內通過LINE(@923nrobo)或致電(02-2552-8739)與我們聯繫,並附上商品到貨時的照片。我們會根據照片判斷是否符合退款或退貨條件。
若經我們審核後,根據公司規定判定不符合退換貨條件,可能無法退款,敬請見諒。
※注意事項
由於鮮花及部分季節性商品容易受到時間影響,請務必在商品到達後儘快聯繫我們。如無法提供到達時狀態的照片,我們可能無法受理您的要求。